Introducing Theft Protection from Tempo

10/17/2024
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Tempo Launches Innovative Bike Theft Protection Service

FOR IMMEDIATE RELEASE

Thursday, October 17, 2024

Tempo Launches Innovative Bike Theft Protection Service

SAN FRANCISCO, CA - Tempo, the leading peace-of-mind service for bike and ebike owners, today announced the launch of its new Theft Protection offering. This innovative product and service combines deterrence, recovery assistance, and financial protection to give cyclists unprecedented security.

Tempo's Theft Protection product includes:

  • Unique security badges for each bike, serving as a visible deterrent to thieves
  • A personalized web page for every protected bike, aiding in recovery efforts if stolen
  • Up to $2500 to help replace a stolen bike that isn't recovered
  • Partnership with Bike Index, the nation's leading bicycle registry, to maximize recovery chances

Tempo Theft Protection is priced at $199 for three years of protection (less than $6 per month), and can be purchased directly from www.hellotempo.com, making it an affordable and convenient option for anyone who recently bought, or is about to buy, a new bike.

As bikes and e-bikes grow in popularity for transportation, their benefits for individuals, communities, and the environment are clear. However, the fear of bike theft remains a significant barrier to wider adoption. Studies show that people hesitate to buy bikes out of fear of theft, and people whose bikes are stolen often ride less or stop cycling altogether.

Michael Keating, Tempo's founder and CEO, stated, "While locks are crucial, they're not a complete solution. Traditional bike insurance can be expensive and complex. With Tempo's Theft Protection, we're unlocking a new level of peace of mind for bike owners. We want everyone to feel confident taking their bike wherever they go."

Tempo's approach combines visible deterrents, a digital recovery network, and financial protection. This comprehensive strategy addresses the full spectrum of concerns around bike theft, from prevention to recovery to replacement.

About Tempo

Tempo is a membership-based service dedicated to making bike and e-bike ownership easy and worry-free. We offer a growing range of products and services, including theft protection and roadside assistance. Our mission is to help make bikes and e-bikes the most popular, affordable, and enjoyable form of transportation.

For more information, visit www.hellotempo.com or contact:

Press Contact: press@hellotempo.com

Customer Inquiries: support@hellotempo.com

Phone: (415) 234-0088‬

When our family bought an electric cargo bike earlier this year, one of my biggest fears was that this lovely and expensive new machine was going to get stolen. So I got the best lock money could buy, and I started to investigate: did I need ebike insurance?

First, I called my homeowners insurance provider to see if they would cover the bike if it were stolen. To my surprise, because it’s an electric bike, not only did my policy not cover it, they wouldn’t even add it for an additional fee or sell me a separate policy for it, the way they did for our family car.

Instead they referred me to an insurance company that specializes in bikes and ebikes. I bought a policy from them and sleep a little better for it.

I’ve heard similar stories from other ebike owners. And I’ve heard worse.

What can happen without ebike insurance

The saddest stories are the ones where someone assumed their homeowners or renters or car insurance covered their ebike, and after it was stolen or seriously damaged, it turned out it wasn’t covered.

And then there are the stories about people whose ebikes were covered by their homeowners policy, but their premium went way up when they made a claim for a stolen ebike.

Why it’s hard to insure an ebike

When it comes to insurance, ebikes land in a gray area outside standard homeowners insurance and auto insurance. Here’s why:

  • Ebikes are new in terms of the insurance industry. Most of the several million ebikes in the U.S. were purchased in the last two years. Insurers aren’t familiar with them, and insurers don’t like to be surprised by unfamiliar products.
  • Ebikes are more expensive than regular bikes. Policies that cover bikes, like most homeowners or renters policies, might have also covered ebikes until the insurer had to pay much larger claims than they expected to replace a damaged or stolen ebike. See above about insurers and surprise. So some policy terms got changed.
  • Finally, ebikes get stolen a lot, and not only from people’s homes. They are ridden and locked up outside all over the place, which makes them more vulnerable than other valuable household items.

Steps to take to properly insure your ebike

The odds that your ebike is covered by your existing insurance is lower than you may think. Here’s what to do to find out if you need ebike insurance:

  1. Call your insurance company and find out what they cover. Things to bring up: coverage of accidental damage, theft, and travel (like what would happen if you flew somewhere with your bike and the airline did a number on it). Does the insurance company consider your ebike a “luxury item”? If you’re happy with the coverage, great! You’re good to go.
  2. Consider bike-specific coverage. If you aren’t covered, or feel like the coverage you do have isn’t enough, here are some things to think about.

Bike insurance covers all kinds of bike specific things, not just theft. Think damage to the bike from a collision, medical payments if you are injured in a collision, insurance for the bike if you are traveling with it or racing it, or a bike rental while your bike is being repaired. Some policies even cover things like accessories (like bike lights and panniers) and riding clothes.

Bike claims won’t affect your other insurance premium. Should you need to make a claim on your ebike, your home insurance premium won’t change or get canceled.

We can help

Want to learn more about ebike insurance? Join Tempo and get easy access to insurance quotes, and other ways to protect your ebike right inside the app.

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Tempo Team
Tempo Team
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